FCMB Pensions- Strategic Retreat August 2025

Learning Impact facilitated a four-day Strategy Session for FCMB Pensions from August 13–16, 2025, at Bon Elvis Hotel. The session was led by Omagbitse Barrow and brought together the leadership team to plan the next steps for the organization.

The process started with a review of the diagnostic report, which showed areas where the business is doing well (the “sweet spots”) and areas that need improvement (the “pain points”). From there, the team moved into ideating, coming up with new ideas and possibilities to shape the future.

These ideas were then grouped into themes, which guided the creation of clear Key Results as goals. From the goals, participants developed practical initiatives that will help bring the strategy to life. The session was interactive and encouraged everyone to contribute, making the plan something the whole team owns together.

STANBIC IBTC- Service Excellence Workshop Kano

Learning Impact facilitated a one-day Service Excellence Workshop for Stanbic IBTC Bank on August 16, 2025, in Kano. The session, facilitated by Mr. Paul Popoola, brought together customer-facing staff dedicated to strengthening their service delivery skills and deepening their understanding of Stanbic’s customer-first culture.

Participants explored key concepts such as who pays your salaries, the fantastic service equation, managing customer expectations, handling difficult customer interactions, and managing the overall customer experience. A highlight of the workshop was the role play session, which gave participants the chance to practice service excellence techniques in real-life scenarios, receive constructive feedback, and sharpen their ability to deliver consistent customer satisfaction.

 

STANBIC IBTC - Service Excellence Workshop Kaduna

 Learning Impact facilitated a one-day Service Excellence Workshop for Stanbic IBTC Bank on August 9, 2025, at No. 14 Ahmadu Bello Way, Kaduna. The workshop, which was another stream of the training, brought together customer-facing staff committed to strengthening their service delivery skills and deepening their understanding of Stanbic’s customer-first culture.

The session was facilitated by Mr. Paul Popoola and covered essential concepts such as who pays your salaries, the fantastic service equation, managing customer expectations, handling difficult customer interactions, and managing the overall customer experience. A highlight of the workshop was the role play session, which provided participants with the opportunity to apply service excellence techniques to real-life scenarios, receive feedback, and build confidence in handling diverse customer interactions.

emPLE- The 360-Degree Leader – Emerging Leaders Program

Learning Impact facilitated The 360-Degree Leader – Emerging Leaders Program for emPLE on June 13, 2025, at Cantoon Concourse, 12 Landbridge Avenue, Oniru Estate, Victoria Island. The session was facilitated by Dr. Odabor Ejumudo and focused on empowering emerging leaders to strengthen their influence and effectiveness across the organization.

The program covered three key areas: Leading from the Middle, Leading with Emotional Intelligence, and The 360-Degree Leader. Participants learned practical approaches for exercising leadership without formal authority, managing relationships with emotional awareness, and influencing upwards, across, and downwards within the organization.

emPLE- Strategic Leadership Program for Senior Leaders

Learning Impact facilitated a Strategic Leadership – Senior Leadership Program for emPLE on June 11, 2025, at Cantoon Concourse, 12 Landbridge Avenue, Oniru Estate, Victoria Island. The session was facilitated by Mrs. Maryam Aliko and focused on strengthening the leadership capacity of senior leaders within the organization.

The program explored critical themes such as Strategic Leadership, Leadership Styles, and Crafting & Selling Your Vision. Participants engaged with practical frameworks and discussions designed to enhance their ability to lead strategically, adapt their leadership styles to diverse contexts, and communicate vision in ways that inspire and mobilize teams.

STANBIC IBTC- Service Excellence Workshop Workshop Stream 4 Abuja

Learning Impact facilitated a one-day Service Excellence Workshop for Stanbic IBTC Bank on July 26, 2025, at the Abuja Service Center, Edo House, Abuja. The workshop, which was the first stream of the training, had about 36 participants in attendance. These participants were customer-facing staff focused on strengthening their service delivery skills and deepening their understanding of Stanbic’s customer-first culture. 

The session was facilitated by Femi Ogunleye and covered key concepts such as who pays your salaries, the fantastic service equation, managing customer expectations, handling difficult customer interactions, and managing the overall customer experience. A key highlight of the workshop was a role play session that allowed participants to engage with real-life service scenarios, apply practical techniques, and receive feedback.

Coaching for High Performance workshop for Renmoney MFB

Learning Impact facilitated a two-day Coaching for High Performance workshop for Renmoney MFB on May 16 and 17, 2025, at their headquarters in Ikoyi, Lagos. The workshop brought together 33 participants and was facilitated by Habiba Balogun. Over the course of the two days, participants explored core coaching principles and strategies designed to help them drive higher performance within their teams. The sessions were highly interactive, featuring engaging role plays and group work that allowed participants to practice real coaching conversations, provide peer feedback, and reflect on their leadership approaches. The energy, curiosity, and willingness to apply new tools demonstrated by the participants made it a deeply rewarding and impactful learning experience.