Managing Employees' Performance - PenOP 2021

PenOp saw the need to manage the performance of employees, so organized a-2day virtual training on Managing Employee Performance for line managers and team leads in the various PFAs and PFCs in Nigeria.

Participants got exposed to the essence and limitations of Performance Management, strategy alignment and goal setting, tool, and resources for capacitating the performance of employees, performance appraisals, as well as the principles and tools for giving effective feedback. Mr. Omagbitse Barrow of Learning Impact NG was the facilitator of this training. 

See pictures below:

Managing Customer Experience - PenOP 2021

To ensure quality customer experience, the Pension Fund Operators Association of Nigeria (PenOP) organized a-2day virtual workshop on Managing Customer Experience for various PFAs and PFCs. This training was facilitated by Learning Impact NG.

Participants were equipped with the tools, framework, and skills to offer fantastic service to their clients.

See pictures of the event: