STANBIC PENSIONS - Client Experience Program Stream 1 Abuja 2026

Stanbic IBTC Pensions recently hosted a 2-day Client Experience Program from 6th–7th March 2026 at Plot 1049 Pated Mable, Ahmadu Bello Way, Area 11, Abuja.

The workshop brought together 16 participants who engaged in an intensive learning experience focused on strengthening client service delivery and improving operational excellence.

The program was facilitated by Mr. Kolawole Kehinde and Mrs. Muhammed Buba Nafisah, who guided participants through key sessions including key changes in benefit processing, managing risk across different withdrawal types, computation lab exercises, and communication escalation strategies.

Throughout the training, participants actively engaged in group discussions and collaborative activities, allowing them to explore practical scenarios and share insights on improving client experience and service efficiency.

The workshop provided a valuable platform for participants to deepen their understanding of client-focused processes while building stronger collaboration and problem-solving skills.

emPLE- Strategic Leadership Program for Emerging Leaders Phase 3, December 3, 2025

Learning Impact facilitated the Emerging Leaders Program for emPLE on December 3, 2025, at Cantoon Concourse, 12 Landbridge Avenue, Oniru Estate, Victoria Island. The session was facilitated by Dr. Odabor Ejumudo and focused on strengthening the capability of emerging leaders to deliver results and drive performance within their teams.

This phase centered on the theme Leading Results, providing participants with practical tools and insights to enhance their effectiveness in key leadership responsibilities. The session explored three core areas: Managing Performance, Fostering Innovation, and Leading Projects.

Throughout the program, participants engaged in structured discussions, exercises, and leadership frameworks designed to improve their ability to monitor and drive performance outcomes, cultivate innovative thinking within their teams, and effectively lead projects from planning to execution. The session further reinforced the essential competencies required for emerging leaders to achieve consistent results and contribute meaningfully to organizational success.

emPLE- Strategic Leadership Program for Senior Leaders Phase 3, December 2, 2025

Learning Impact facilitated Phase 3 of the Strategic Leadership – Senior Leadership Program for emPLE on December 2, 2025, at Cantoon Concourse, 12 Landbridge Avenue, Oniru Estate, Victoria Island. The session was facilitated by Mrs. Maryam Aliko and continued the development journey for senior leaders within the organization.

This phase focused on Leading Transformation, equipping participants with the mindset and capabilities required to drive meaningful organizational change. The session explored key themes including Effective Decision Making, Leading Organizational Change, and Managing Talent & Succession.

Through practical discussions and leadership tools, participants deepened their understanding of how to make sound, timely decisions, lead people through evolving business landscapes, and ensure a robust pipeline of future-ready talent. The session further strengthened leaders’ readiness to navigate complexity and champion transformational initiatives across the organization.

TrustFund Pensions - How to be a Rainmaker Workshop, 20 - 21 November 2025

Learning Impact facilitated a two-day workshop on “Managing Customer Experience” for TrustFund Pensions from November 26–27, 2025, at the TrustFund Headquarters, 1363 Samuel Ademulegun Street, Central Business District, Abuja.

The session was facilitated by Mr. Kolawole Kehinde and brought together customer-facing staff committed to delivering exceptional service and strengthening client relationships.

Participants explored essential themes such as understanding customer expectations, managing touchpoints across the service journey, handling challenging interactions, and building long-lasting customer loyalty. The workshop equipped them with practical tools and techniques to enhance service delivery and elevate the overall customer experience at TrustFund Pensions.

TrustFund Pensions - Managing Customer Experience Workshop, 24 - 25 November 2025

 

Learning Impact facilitated a two-day workshop on “Managing Customer Experience” for TrustFund Pensions from November 24–25, 2025, at the TrustFund Headquarters, 1363 Samuel Ademulegun Street, Central Business District, Abuja.

The session was facilitated by Mr. Femi Ogunleye and brought together customer-facing staff dedicated to enhancing the quality of interactions and experiences delivered to clients.

Participants explored key concepts around understanding customer expectations, mapping the customer journey, managing difficult interactions, and delivering consistent, memorable service. The workshop equipped them with practical strategies to improve engagement, strengthen customer loyalty, and elevate TrustFund’s service standards across all touchpoints.

TrustFund Pensions - Personal Effectiveness & Productivity Workshop, 20 - 21 November 2025

Learning Impact facilitated a two-day workshop on “Personal Effectiveness & Productivity” for TrustFund Pensions from November 20–21, 2025, at the TrustFund Headquarters, 1363 Samuel Ademulegun Street, Central Business District, Abuja.

The session was facilitated by Ms. Ruth Egbe and brought together staff committed to enhancing their personal efficiency, work habits, and overall performance.

Participants explored practical strategies for improving focus, managing priorities, optimizing time, and strengthening workplace discipline. The workshop equipped them with tools to boost productivity, develop proactive work behaviors, and consistently deliver high-quality results in their roles.

TrustFund Pensions - Data Processing & Analysis with Excel Workshop, 20 - 21 November 2025

Learning Impact facilitated a two-day workshop on “Data Processing & Analysis with Excel” for TrustFund Pensions from November 20–21, 2025, at the TrustFund Headquarters, 1363 Samuel Ademulegun Street, Central Business District, Abuja.

The session was facilitated by Mr. Yazeed Obadaki and brought together staff seeking to strengthen their data handling, analytical, and reporting capabilities using Microsoft Excel.

Participants were taken through practical, hands-on exercises designed to enhance their proficiency in processing, organizing, and analyzing data to support accurate decision-making. The training deepened their confidence in applying key Excel functions and tools to improve productivity and overall work efficiency.