TrustFund Pensions - How to be a Rainmaker Workshop, 20 - 21 November 2025

Learning Impact facilitated a two-day workshop on “Managing Customer Experience” for TrustFund Pensions from November 26–27, 2025, at the TrustFund Headquarters, 1363 Samuel Ademulegun Street, Central Business District, Abuja.

The session was facilitated by Mr. Kolawole Kehinde and brought together customer-facing staff committed to delivering exceptional service and strengthening client relationships.

Participants explored essential themes such as understanding customer expectations, managing touchpoints across the service journey, handling challenging interactions, and building long-lasting customer loyalty. The workshop equipped them with practical tools and techniques to enhance service delivery and elevate the overall customer experience at TrustFund Pensions.

TrustFund Pensions - Managing Customer Experience Workshop, 24 - 25 November 2025

 

Learning Impact facilitated a two-day workshop on “Managing Customer Experience” for TrustFund Pensions from November 24–25, 2025, at the TrustFund Headquarters, 1363 Samuel Ademulegun Street, Central Business District, Abuja.

The session was facilitated by Mr. Femi Ogunleye and brought together customer-facing staff dedicated to enhancing the quality of interactions and experiences delivered to clients.

Participants explored key concepts around understanding customer expectations, mapping the customer journey, managing difficult interactions, and delivering consistent, memorable service. The workshop equipped them with practical strategies to improve engagement, strengthen customer loyalty, and elevate TrustFund’s service standards across all touchpoints.

TrustFund Pensions - Personal Effectiveness & Productivity Workshop, 20 - 21 November 2025

Learning Impact facilitated a two-day workshop on “Personal Effectiveness & Productivity” for TrustFund Pensions from November 20–21, 2025, at the TrustFund Headquarters, 1363 Samuel Ademulegun Street, Central Business District, Abuja.

The session was facilitated by Ms. Ruth Egbe and brought together staff committed to enhancing their personal efficiency, work habits, and overall performance.

Participants explored practical strategies for improving focus, managing priorities, optimizing time, and strengthening workplace discipline. The workshop equipped them with tools to boost productivity, develop proactive work behaviors, and consistently deliver high-quality results in their roles.

TrustFund Pensions - Data Processing & Analysis with Excel Workshop, 20 - 21 November 2025

Learning Impact facilitated a two-day workshop on “Data Processing & Analysis with Excel” for TrustFund Pensions from November 20–21, 2025, at the TrustFund Headquarters, 1363 Samuel Ademulegun Street, Central Business District, Abuja.

The session was facilitated by Mr. Yazeed Obadaki and brought together staff seeking to strengthen their data handling, analytical, and reporting capabilities using Microsoft Excel.

Participants were taken through practical, hands-on exercises designed to enhance their proficiency in processing, organizing, and analyzing data to support accurate decision-making. The training deepened their confidence in applying key Excel functions and tools to improve productivity and overall work efficiency.

NNPC(Cynox) - Operational Risk Factors in Supply Chain Management Workshop, 17 - 21 November 2025

Learning Impact facilitated a five-day workshop on “Operational Risk Factors in Supply Chain Management” for NNPC (Cynox) from November 17–21, 2025, at Global Luxury Suites Limited, Kano.

The first three days were facilitated by Mr. Mfa Tarbo, while the final two days were led by Mr. Paul Popoola, bringing together NNPC staff focused on strengthening their understanding of supply chain dynamics and developing resilient risk management practices.

Participants explored key topics such as Supply Chain Dynamics in the Oil & Gas Sector, Identifying and Assessing Operational Risk Factors, Risk Mitigation and Resilience Strategies, and Creating and Sustaining a Risk Management Culture. The workshop concluded with a Practicum and Way Forward session, giving participants the opportunity to apply concepts, engage in practical exercises, and refine their approach to managing operational risks within the organization.