Service Excellence Workshop Stream 1, Abuja

Learning Impact facilitated a one-day Service Excellence Workshop for Stanbic IBTC Bank on May 24, 2025, at the Abuja Service Center, Edo House, Abuja. The workshop, which was the first stream of the training, had about 36 participants in attendance. These participants were customer-facing staff focused on strengthening their service delivery skills and deepening their understanding of Stanbic’s customer-first culture. 

The session was facilitated by Femi Ogunleye and covered key concepts such as who pays your salaries, the fantastic service equation, managing customer expectations, handling difficult customer interactions, and managing the overall customer experience. A key highlight of the workshop was a role play session that allowed participants to engage with real-life service scenarios, apply practical techniques, and receive feedback.