Stanbic IBTC Pensions recently hosted a 2-day Client Experience Program from 10th–11th April 2026 at Stanbic IBTC Towers, Walter Carrington Crescent Victoria Island Lagos.
The workshop brought together 29 participants who engaged in an intensive learning experience focused on strengthening client service delivery and improving operational excellence.
The program was facilitated by Ms. Omo Ogun and Mrs. Helen Havilah Olukunle who guided participants through key sessions including key changes in benefit processing, managing risk across different withdrawal types, computation lab exercises, and communication escalation strategies.
Throughout the training, participants actively engaged in group discussions and collaborative activities, allowing them to explore practical scenarios and share insights on improving client experience and service efficiency.
The workshop provided a valuable platform for participants to deepen their understanding of client-focused processes while building stronger collaboration and problem-solving skills.
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