Learning
Impact facilitated a 3-day Customer Relationship Management System for
relationship managers of Stanbic IBTC on 17–19 of July 2024 at Stanbic IBTC
blue academy, Opebi, Ikeja, Lagos. The workshop was attended by managers from
the company. The purpose of the workshop was to improve the selling ability and
financial knowledge of relationship managers at Stanbic IBTC, and some of the content
areas include consultative selling, customer service, sales communications,
financial analysis, credit and risk management. Participants were engaged in
case studies in customer service and watched educational videos on selling. The
workshop was facilitated by Learning Impact Facilitators: Mr. Odabor Ejumdo,
Mrs. Ndidi Adegbite and Mrs. Habiba Balogun.
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