Learning Impact facilitated a 3-day Customer Relationship Management System for relationship managers of Stanbic IBTC on 14–16 of August 2024 at Stanbic IBTC blue academy, Opebi, Ikeja, Lagos. The workshop was attended by managers from the company. The purpose of the workshop was to improve the selling ability and financial knowledge of relationship managers at Stanbic IBTC, and some of the content areas include consultative selling, customer service, sales communications, financial analysis, credit and risk management. Participants were engaged in case studies in customer service and watched educational videos on selling. The workshop was facilitated by Learning Impact Facilitators: Mr. Odabor, Mrs. Ndidi Adegbite.
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