Learning Impact hosted a Managing Customer Experience training program on 3rd and 4th July 2024, facilitated by Omo Ogun. The workshop focused on equipping participants with essential skills to enhance customer interactions and drive satisfaction.
The training also explored the Fantastic Service Equation, emphasizing the importance of service quality in customer experience. Attendees engaged in discussions about Managing Customer Experience and strategies to create positive interactions, culminating in techniques for Handling Customer Complaints effectively.
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